![]() A customer satisfaction survey may turn out to be diverted, and therefore may provide inaccurate results. Customer satisfaction is a subjective matter, whereas achieving medical device or regulatory requirements are objective issues that can be assessed and measured. ![]() By measuring feedback, importance is given to the fulfillment of the medical device’s requirements rather than the perception of the customer as to whether the organization has met their requirements. The idea is to detect the problem before the medical device may harm a patient or a user. ![]() The tactic is to plan systematic methods that will provide early identification of quality problems and warnings related to the medical device.
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